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Scottish Water
Response and action from Security Operations Centre
Customer
Scottish Water provides drinking water to 2.45 million households and 154,000 business customers in Scotland.
Challenge
When Scottish Water users accidentally introduced a new virus to its network, the company needed to act fast to minimise the damage and quickly remove the new strain of crypto-malware.
Solution
Scottish Water activated the Fujitsu Cyber Threat Intelligence service, which immediately identified the source of the unknown malware variant, cleaned infected devices and worked with Symantec to create a signature that would block it.
Outcomes
- Enhances information security defences through continuous monitoring and proactive response, protecting infrastructure and services
- Minimises the network exposure to threats
- Ensures the malware could not cause further damage to the network
- Enables the quick creation of a script that would block the virus in the future
- All infected devices were cleaned and returned to the users
- Provides context to the business in terms of the threat and subsequent damage
